A Kitchen Order Ticket or KOT is a token used to communicate order details from the guest to the kitchen and the billing department. It consists of details such as date, time, table number, name of the waiter, items ordered, quantity, etc.
So, you can imagine the number of to and fro that happen in a restaurant, with much scope for errors due to miscommunication and lack of proper coordination.
A Typical Handwritten KOT
The food and beverage industry, however, is increasingly adopting technological innovations to streamline their operations. One critical aspect of restaurant operations where automation has brought about significant changes is – KOT.
The benefits of an automated KOT are many. Besides helping avoid chaos and confusion, an automated KOT helps reduce errors, save time, facilitate control, raise bills, provide sales analysis.
We list here some of the top reasons why you, as a restaurant business owner or operator, must invest in KOT automation.
Benefits of An Automated Restaurant KOT
1) A point of sale app on a hand held device is super easy to install. It takes just a few minutes.
2) Staff training requirements are minimal. Especially, a POS with intuitive UI can be easily used by staff with less technical knowledge.
3) An automated KOT is also easy to use. A robust POS should be as simple as using a phone. You can also, of course, digitize the entire KOT generation process even further with KOT digital displays in the kitchen.
4) It helps speed up food service like never before. Order is punched at one place and the KOT shows up in the kitchen. No one has to physically run to and fro.
5) It all goes a long way to reduce service and table turnaround time, improve quality and guest experience. Everything has to eventually lead to customer satisfaction and ROI.
6) Since, the process is automated, most manual tasks are eliminated. Eventually, a point of sale system in place helps reduce labour costs.
7) Finally, a cloud-based point of sale is a low-cost investment that even newer players in the F&B market can start off with from day one.
It’s a matter of just zeroing on the right POS system. Read about how to choose the right POS system for your business here.
So what are you waiting for?
